Customer Testimonials

Always have a good visit with the Service Department.

I popped in without an appointment for what i thought was a small problem but turned out to be a completely different issue. They got it in and checked it out despite being fully booked. It was repaired and ready for pickup the next day. Great service! Thank you! Five Stars 🌟

The selling experience is great. However, the workshop experience is not pleasant. You have to chase service advisors and make repeat visits to get something fixed. Despite repeated visits, the problem persists. Wish they resolve matters in a single visit

Excellent service on inspection did not wait long for the inspsction work to be done and the price was fair.

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Great service department. Terrible car wash service water spots all over the glass and painted surfaces. Advisors should ask if you want your car washed.

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Great service all around!!

The service at Haldeman Ford is top notch. Both in service for the car and customer service.

My Salesman, Adam, was very knowledgeable and made this the most enjoyable buying experience I have ever had!

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My experience with my salesman, Adam, was unmatched. He is very knowledgeable and was able to get me my perfect Escape in the most enjoyable buying experience I have ever had! Thank you all so much!

Purchased a 2023 mitsubishi outlander. Mike and Adam made the buying experience quick and easy. They didnt try to push or rush my decision. They are also very accommodating and got me a great rate on my auto loan keeping me well within my budget. Highly recommend.

Fast service, great communication and sincere consideration for the customer. Ive been to a lot of Ford dealerships over the years and this is one of the best experiences I've had. Thank you for what you do!

Haldeman is like family to us, especially Bill, our salesman. The whole team takes great care of us and has for many years.

Matt provided top notch service. I purchased this vehicle from out of state and he made sure all steps were covered for a quick and seamless delivery!! Highly recommend this store for any Ford or Lincoln purchase.

I bought my 2024 Nautilus in July of '24. It was the most frustrating car buy I ever had. I am not a technical wizard. The salesman I had was not either. He could not help with any of the questions I had. I almost left the dealership without buying the car. They brought Bill Bailey over to help out he was very helpful. To this day I still have no idea how some things work in this vehicle. And after a month or two I had a noise in my rear cargo area. I was told it was the shocks. changed ... Read More

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DealerRater - Jun 8, 2026

I bought my 2024 Nautilus in July of '24. It was the most frustrating car buy I ever had. I am not a technical wizard. The salesman I had was not either. He could not help with any of the questions I had. I almost left the dealership without buying the car. They brought Bill Bailey over to help out he was very helpful. To this day I still have no idea how some things work in this vehicle. And after a month or two I had a noise in my rear cargo area. I was told it was the shocks. changed once still there. Changed twice still there. Changed three times and was told problem solved. Well I've had the car almost two years and the noise is still there. I got tired of running back and forth for the same problem so I do not even tell them anymore because no one can figure it out. It is my own fault for buying a car too far away from home. Regular service visits are OK. If I didn't like the look of the car I would have gotten rid of it a year after I bought it. The salesman I had is no longer there. I

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Matt was great. Very helpful and knowledgable Dave also was very helpful.

This is my and my family's go-to place for our auto-buying needs! I have now personally bought 3 cars from the Haldeman auto group and my boyfriend and grandfather have also each bought several cars here as well, totaling 9 vehicles purchased through Haldeman! The staff makes you feel like family when you walk through the door and they make the whole car buying process very smooth and easy with little pressure. Matt Norris was my most-recent salesman and his down-to-Earth personality literally helped to make my decision to buy the car! He was an honest salesman, listened to and addressed ... Read More

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Google - May 31, 2026

This is my and my family's go-to place for our auto-buying needs! I have now personally bought 3 cars from the Haldeman auto group and my boyfriend and grandfather have also each bought several cars here as well, totaling 9 vehicles purchased through Haldeman! The staff makes you feel like family when you walk through the door and they make the whole car buying process very smooth and easy with little pressure. Matt Norris was my most-recent salesman and his down-to-Earth personality literally helped to make my decision to buy the car! He was an honest salesman, listened to and addressed my concerns and didn't push the vehicle on me, which made me want to give him my business and solidified my decision to buy the car. Wil Witmer also listened to my financial status and my family's history of car purchases through Haldeman and gave me an absolutely wonderful deal on a used Explorer. I left the dealership with a beautiful used vehicle that was clean and solid. I have been back to the dealership to have the vehicle serviced and to have a concern looked into and the staff has all been professional, honest and respectful. I will absolutely continue to do business at this location and will recommend people to this establishment!

I would give 10 🌟 if I could!! I usually do not go to the dealerships when purchasing a car. My husband would take care of that for me, because it was soo frustrating! For this time, I went to Adam Poulos at Haldeman Ford in Allentown, for my new (slightly used) car! He was exceptionally knowledgeable, and had the information for my every question! He took me through all of the steps so easily, it was truly an enjoyable experience! He sat very patiently with me, and went over all of the aspects of the 2025 Ford Escape, and I know I ... Read More

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Google - May 29, 2026

I would give 10 🌟 if I could!! I usually do not go to the dealerships when purchasing a car. My husband would take care of that for me, because it was soo frustrating! For this time, I went to Adam Poulos at Haldeman Ford in Allentown, for my new (slightly used) car! He was exceptionally knowledgeable, and had the information for my every question! He took me through all of the steps so easily, it was truly an enjoyable experience! He sat very patiently with me, and went over all of the aspects of the 2025 Ford Escape, and I know I can call him anytime with a question! I am telling everyone about Adam, and if they need, to see him!!!!! 10 🌟!

Great experience with Matt Norris

Adam in sales was awesome in getting me into my 2026 f150

I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been ... Read More

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DealerRater - May 16, 2026

I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been addressed, and the number “18” still written in Sharpie on the wheel. If this is their idea of a detail, that’s embarrassing. I ended up paying out of pocket to have the car properly detailed myself because they couldn’t do the job right the first time. When I brought this to their attention, they told me to send the invoice and they would reimburse me or offer FordPass points. Unsurprisingly, they chose to give me FordPass points instead something I have absolutely no use for. I don’t trust them to touch my car again, and I do my own maintenance, so this “compensation” was essentially worthless. It gets worse. After I submitted an honest negative survey, the sales manager reached out to me and attempted to bribe me into changing my review in exchange for more FordPass points. That alone tells you everything you need to know about how they handle customer feedback. Shortly after, I scheduled a recall service and was told it would take “no more than 5 minutes.” I showed up for my 9 AM appointment expecting a quick visit and instead sat there for over an hour, making me late for work. To make matters worse, they ran my freshly ceramic-coated and PPF’d car through their automatic car wash without my permission something anyone with basic knowledge of car care knows you absolutely do not do. Most recently, I attempted to use the FordPass points they pushed on me by purchasing a lifetime BlueCruise subscription. I was told by Ford to contact the dealership to complete the purchase. The salesman eagerly sent over paperwork, which I signed—documentation that clearly stated I agreed to purchase the service. Then suddenly, they backtracked and claimed it could only be purchased at the point of sale… yet I was never offered it at the point of sale. So apparently, I was supposed to ask for a service they don’t offer, at a time when they don’t offer it, and now a signed agreement means nothing? It’s completely contradictory and makes zero sense. If a signed document isn’t binding when it benefits them, it really makes you question what any of their paperwork is actually worth. Especially when I know multiple people who have purchased the lifetime BlueCruise subscription after the point of sale from both their location and their sister location in Kutztown. Between the poor workmanship, lack of accountability, misleading information, wasted time, and outright unethical behavior, this has been one of the worst customer service experiences I’ve ever had. I would strongly recommend taking your business elsewhere unless you enjoy being misled, ignored, and inconvenienced at every step of the process.

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What a wonderful experience buying from here. Adam was just perfect, from car searching to finding just the right car and then the whole sales process and delivery. Nothing was pressured, process was seamless. Everyone makes you feel special. Thank you.

I worked with Matt when I got my new car. I went to so many different dealerships and I have to say he’s hands down the best sales person I’ve dealt with. He was knowledgeable about the vehicles, patient has I figured out which would be the best option for me, and a kind person to work with. I would absolutely recommended him if you’re considering a ford/lincoln.

Great EXPERIENCE 👍 👌 Adam Poulos was absolutely AmaZinly FANTASTIC... Literally the BEST all around!!! If ur in Need of a New Vehicle head over to Haldeman Ford in Allentown for your Vehicle needs...

This is the third vehicle I have purchased at Haldeman Ford. Two new cars and one used. My experience each time was excellent. Sales people were very accommodating and willing to work with me. Always a price I was satisfied with and explanation of the cars features was always detailed. Super satisfied with each purchase. Highly recommend.

Kevin was very informative and knew everything about our bronco down to the minute details. He is a true car guy and I would recommend everyone ask for him for a hassle free sales experience. Kevin made sure everything was set before we picked up the car and even took a test drive with us telling us all the new features and even showing us how to connect the car to our phones even. Best experience. Thanks kevin.

Our experience with Kevin Grablick went so smoothly and he explained every detail and answered every question professionally and honestly. We always recommend Kevin at Haldeman Ford!

Had a great experience at Haldeman Ford. The salesman, Matt Norris, was very helpful/knowledgeable about the mustang we were picking up. He walked us through the entire process from setting up the mustangs specific features to hooking up our phones to ensure everything works. Would HIGHLY recommend coming to Haldeman Ford/Lincoln for your next Ford or Lincoln.

We had a great sales experience with Adam P.. He listened extremely well and worked with us through the whole purchase process.

Matt was extremely helpful and super nice, he understood our needs and was able to get us in the car we wanted. Sal and Jamie were also a pleasure to deal with in the purchase process. Highly recommend going to Haldeman for a car purchase, ask for Matt N. You’ll be in good hands.

Got a really good deal on a new ford ranger here. They gave me fair numbers right from the start. Fast, quick helpful, easy and didn’t try to upsell me. Good experience overall

Everyone I met from the greeter up to my salesperson Adam was very friendly and helpful. I would recommend them to anyone who's interested in buying another vehicle.

The car I purchased was wonderful when the battery was discovered to be a 7 year old battery Kevin the salesman made an appointment for 1: 1. To make me a new set of keys because there was only one set sold with the car when I was under the assumption that there was two he had service get me in to make a new set free of charge .. 2. they have also refunded me the battery that I had to purchase for the car after I bought the car so all in all although I had a little bit of a negative experience ... Read More

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Google - Mar 9, 2026

The car I purchased was wonderful when the battery was discovered to be a 7 year old battery Kevin the salesman made an appointment for 1: 1. To make me a new set of keys because there was only one set sold with the car when I was under the assumption that there was two he had service get me in to make a new set free of charge .. 2. they have also refunded me the battery that I had to purchase for the car after I bought the car so all in all although I had a little bit of a negative experience at first they did go above and beyond to make everything right..

My wife and I recently purchased a 2021 Volkswagen Atlas from Haldeman Ford on Lehigh St, and we had an awesome experience working with Adam. From the very beginning, Adam was great, super personable, helpful, and never made us feel pressured at any point during the process. We originally put down a $4,000 cash deposit and he was able to hold the vehicle for us for about two weeks until we were ready to come back and pay the rest off. Everything went smoothly and the vehicle also came with a 6-month warranty which gave us extra peace of mind. What really ... Read More

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Google - Mar 1, 2026

My wife and I recently purchased a 2021 Volkswagen Atlas from Haldeman Ford on Lehigh St, and we had an awesome experience working with Adam. From the very beginning, Adam was great, super personable, helpful, and never made us feel pressured at any point during the process. We originally put down a $4,000 cash deposit and he was able to hold the vehicle for us for about two weeks until we were ready to come back and pay the rest off. Everything went smoothly and the vehicle also came with a 6-month warranty which gave us extra peace of mind. What really stood out though was how genuine he was even after the sale. He knew we were expecting twins this week, and a couple of days after everything was finalized he actually reached out to wish us a healthy delivery. That meant a lot to us and shows he truly cares about his customers beyond just making a sale. If you’re looking for a great, stress-free car buying experience, definitely ask for Adam at Haldeman Ford!

Adam was excellent! He went way out of his way, even tracked down the exact build that I wanted (which was pretty specific) and had it delivered. He was patient and walked me through my many questions, as it was my first time purchasing an EV. The financing was easy and smooth as well. I will definitely recommend Haldeman. Ask for Adam!!

Sean Johnson and Jamie Miller were fantastic and made my car buying experience easy and painless. Would 100% recommend and will be going back for everything I need car wise.

So pleased with the customer service we received! Adam has been amazing to work with. He has guided us through an out of town purchase and put our minds at ease. Thank you so much for all your help!

Scott was a great help. I had an strange noise coming from my vehicle, so I stopped by the service center. Scott listened to my concerns, fit me into the schedule, and quickly got my car back to normal. He is very professional and I appreciate his willingness to help, it really made my day. I will definitely continue to return here. Thank you for the great service! Highly recommend!

I needed some maintenance done along with a recall and Scott was great to work with! He’s professional, friendly and very personable with customers.

Haldeman Ford of Allentown, and their service manager Victor Siegfried, are who I go to for all of my car’s services. The work is always done correctly the first time and I think the cost is very reasonable. I was just in for new tires and I had a variety of options to choose from. Once they were in we scheduled a date, and now the car drives like new. Thank you Haldeman Ford!

Shawn and Jamie were very helpful

Came home and serviced the car in my driveway, 8am appt I open my door and there is the mobile vehicle, very happy!

Great customer service provided by Adam Poulos. Highly professional, knowledgeable and friendly.

Matt Norris made my vehicle selection seamless and helped me pick out the right f150.

These folks at Haldeman Fords are wonderful. From PARTS to Service coordinator to Service Adviser to cashier- all just wonderful lovely & helpful people. Seth in Parts is been a great help ever since- so knowledgeable still calm & patient goes above & beyond to get ur needs satisfied. Scott in services was a real great help for my Nautilus done , very communicative & upfront & honest. Karen was magic - scheduled me next day on a request for service. Thank you folks TJ

The work that was done appears to be done correctly. I am still waiting on a part to fix my turn signal issue. The only reason for 3 stars. Sometimes issues do not present a code with in the electronics. Sometimes, this is just me we have to look at things the old school way. Try and actually trouble shoot a problem. Instead of relying on electronics. That’s called doing your job.

The team at Haldeman Ford are top notch. We visited a bunch of dealerships searching for the right vehicle to fit all our needs, but the hospitality, friendliness, and joy provided by the fine folks at Haldeman couldn’t be beat. I knew as soon as I walked off the lot after a test drive that I’d be back. Thanks to Matt Norris, the process of finding the right car, getting an estimate, and filling out the paperwork was smooth. We’re so happy with the service we can’t wait until our new car needs an oil change ... Read More

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Google - Dec 16, 2025

The team at Haldeman Ford are top notch. We visited a bunch of dealerships searching for the right vehicle to fit all our needs, but the hospitality, friendliness, and joy provided by the fine folks at Haldeman couldn’t be beat. I knew as soon as I walked off the lot after a test drive that I’d be back. Thanks to Matt Norris, the process of finding the right car, getting an estimate, and filling out the paperwork was smooth. We’re so happy with the service we can’t wait until our new car needs an oil change just so we can visit everyone at Haldeman.

Excellent service!! Huge thank you to Bill & David for setting us up with our new Aviator. Personable, knowledgeable, professional, and most importantly- kind. Very happy customers…

Bought my F150 from Dave, he treated me well.

Very please with our trade with the help of Sean and Jamie. We came in and wanted straight talk about what we wanted thankful that’s exactly how it went down. So thank you Sean!!

Excellent and thoughtful service!

Easy to make appt waited for vehicle tookless then an hour very satified

I purchased a 2021 Explorer. We drove two hours from New Jersey because we couldn’t find a trustworthy salesperson anywhere in our state. Matt Norris was our salesperson and he was fully transparent and easy to work with. I never felt pressured during my two visits to Haldeman Ford. The car was certified pre-owned and came with a 12 month/12,000 mile bumper-to-bumper warranty. 32 days after the purchase I took it to my local Ford dealer for routine service. During the visit I was recommended to tighten several loose panels beneath the vehicle which were determined to be the root cause of ... Read More

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Google - Nov 12, 2025

I purchased a 2021 Explorer. We drove two hours from New Jersey because we couldn’t find a trustworthy salesperson anywhere in our state. Matt Norris was our salesperson and he was fully transparent and easy to work with. I never felt pressured during my two visits to Haldeman Ford. The car was certified pre-owned and came with a 12 month/12,000 mile bumper-to-bumper warranty. 32 days after the purchase I took it to my local Ford dealer for routine service. During the visit I was recommended to tighten several loose panels beneath the vehicle which were determined to be the root cause of the wind noise I experienced from the day I bought the vehicle. The speedometer also needs calibration, but I understand that’s not possible. At all times the actual speed is two to three miles per hour lower than what the digital speedometer reads. Now seventy-five dollars lighter in the wallet after having the panels tightened, I wish the CPO inspection had been a little more thorough. Overall, I would definitely recommend Haldeman Ford to friends and family in the market for a new or used vehicle.

Great experience sales rep Kevin G took the time to listen to my wants and needs and matched me with the perfect vehicle. The rest of the team help make the whole car buying experience very easy

Recently had a great experience at Haldeman Ford as i was in the process of researching EVs for a future purchase. Sean, Wil and everyone else were accomodating, knoweldgeable, responsive and just generally a joy to work with. I never felt pressured or uncomfortable. Sean, in particular was always very responsive in helping me with any questions I had, and was always quick to follow up where needed, even on his days off. My positive experience there is a major reason why I chose to ultimately purchase my vehicle from them. A+ experience.

Matt, our sales consultant was so great, and personable! He helped me pick out my car. I am so happy with it!!! He was amazing please go and get a car from him, you won’t be upset! Thank you Matt for the amazing experience, we are so happy with the vehicle.

Victor, service advisor, is the best! He got my car in for an oil change when I had last minute change in my schedule, making it super convenient for me! Thanks Victor!

I don't own a Ford, but my friend does. He said that Haldeman is the best Ford dealer in Lehigh Valley, with great customer service. Recommend it 👏

Sean Johnson best vendor

Sean Johnson was the first person I met outside as I was just browsing. He answered all questions with excellent professionalism. I returned and started my process of purchasing a vehicle. The experience was wonderful! Great service; very happy camper! Sylvia

My experience over at Haldeman Ford was the best I've ever had from any dealership out there. Highly recommend Matt Norris as your sales guy, he was very knowledgeable about the vehicle line up and was very professional. Jamie, the finance/business manager was an absolute pleasure to deal with as well. As a whole, I would highly recommend this dealership!!

Sean was awesome at showing us all the details of our new Bronco.

The entire experience was smooth and Sean did a great job!

Fantastic experience!! Had the pleasure of working with Bill and he simplified everything and had me set to go! Got to know a good amount about him and his experience in this field! Would recommend 100%!

I bought a Lincoln Nautilus from Kevin at Haldeman Lincoln and it was a great experience from start to finish. Kevin was knowledgeable, helpful, and pleasant! He answered all of my questions and went above and beyond to ensure I was happy with my purchase. 5 stars isn’t enough!

Very knowledgeable service advisors and technicians. Excellent job - complete work on time and correctly the first time. Reasonable pricing. Sales department checks in with us as well. Highly recommend Haldeman!

Matt was excellent! He made the whole process simple and straightforward. He listened to our wants and requests and gave great advice. Jamie was excellent as well, very quick with the paperwork to get us out the door in our new Bronco! I would highly recommend Haldeman Ford to anyone looking for a car!

Great experience with Matt and Jamie!

Just purchased a preowned 2023 Toyota Tacoma. Kevin our salesperson was extremely knowledgeable and helpful. The entire Haldeman team made the whole sales experience smooth and trouble free. I highly recommend Haldeman if you’re in the market for a new or preowned vehicle.

Sean Johnson and his team are amazing. They went above and beyond to meet our needs. I will be recommending Sean Johnson to family and friends.

Very nice and friendly! Awesome experience purchasing a vehicle!

My wife and I recently bought a 2025 Lincoln Nautilus, and the entire experience was fantastic from start to finish. We mainly worked with Matt, but also had the chance to interact with several other team members along the way. Everyone was professional, friendly, and patient in answering all of our questions. Matt was extremely helpful without ever being pushy, which we really appreciated. Based on our experience, I’d highly recommend Haldeman Lincoln and Ford. We’re looking forward to receiving the same great service and professionalism in the years ahead.

Bronco oil change and service went well. Everything was done well and within the time indicated.

Drove from New Jersey to see the 2020 Ford Explorer ST they had on cars.com. Was greeted outside by the receptionist who asked if I needed help. I said yes. Was then greeted by Sean. Sean was superb. Brought the keys out handed them to me and offered a test drive. Very simple process. Drove the car while having great conversation with Sean about the ST. We then got back to the dealer and made the deal. A fair price no awkward back and forth just a deal that made me feel good and them feel good. Sean made the ... Read More

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Google - Aug 12, 2025

Drove from New Jersey to see the 2020 Ford Explorer ST they had on cars.com. Was greeted outside by the receptionist who asked if I needed help. I said yes. Was then greeted by Sean. Sean was superb. Brought the keys out handed them to me and offered a test drive. Very simple process. Drove the car while having great conversation with Sean about the ST. We then got back to the dealer and made the deal. A fair price no awkward back and forth just a deal that made me feel good and them feel good. Sean made the process worry free also had support from his manager Sal. Also Jaime made the process so simple with getting the car registered in New Jersey for me as well. Overall excellent experience highly recommend this dealer. Very straightforward customer centric experience. Thanks again Sean and everyone at Haldman Ford Lincoln!

Thanks to Mykel, the problem with my car was not what I thought it was. All is good and the car is back on the road. Thanks Mykel !

David Goncalves was very patient and efficient with me when I had so many questions and ultimately steered me in the right direction.

Very happy with my experience here and loving my new car. Thanks for helping me out!

Sean Johnson was hands down the best salesman I have ever worked with. He and Jaime, the finance manager, worked tirelessly to get me both a deal and approval that worked for me. Furthermore, I had a last minute out of town obligation where we needed to pick up the car a day early, which happened to be Sean’s day off. He so thoughtfully came in just to help me close the deal; I felt horrible but genuinely appreciated his dedication. I would 100% recommend this dealership and I hope Sean Johnson gets an MVP award!

Will & Bobby were great to work with. Answered all our questions with no pressure. Would buy from Haldeman again.

Haldeman provided an A+ car buying experience. The staff went above and beyond to get me all of the information I needed and I was out the door in time for another commitment. Pricing was reasonable too. Thanks again Haldeman!

Probably the best experience I have ever had buying a car. I drove 4 hours to buy the car after dealing with Matt on the phone. It was a used car for my son and everything was exactly as Matt said it was. He sent pictures, videos and a live walk around of the car. Everyone I dealt with was professional and top notch. If you are in the market go see Matt and his team!

Our 2023 Explorer's hatchback wasn't opening and we were traveling up from Florida. When we lived in the Allentown area, we purchased a 2019 F-350, so I knew we would receive good service from Haldeman Ford. They set us up for service and after about 1.5 hours the service department had repairs completed. Thank you Haldeman Ford for servicing our Explorer.

The service at Haldeman Ford of Allentown the technicians there are very professional and knowledgeable of the new vehicles of todays...

Haldeman Ford Lincoln in Allentown made the purchase of our 2024 Ford Maverick PAINLESS. Sean, Sal and Jamie were helpful throughout the process with ZERO pressure.😉

David is the sweetest and nice man. I highly recommend him

Our experience purchasing our 2017 Ford Escape Titanium was very smooth, professional and fast. Bill was the key to this successful sale. We appreciate Bill and his exceptional customer service. Thank you Bill.

On April 26th I picked up my 25 Explorer Edition. I have bought many cars in the past ( First Ford) I have never experienced a sale go as smooth and easy as it did With David Gonclaves. He was very patient with me and accommodating. I asked for extra accessories to be put on the vehicle and he made sure everything was added to the Tee as I wanted. He is a gentlemen. Definitely recommend dealing with him.