I purchased a 2017 Jeep Wrangler JKU Rubicon from Bill a few weeks ago. The Jeep was in pristine condition, very well kept and listed at a very reasonable price considering the current automotive climate. During the test drive we encountered a front, passenger/side brake caliper was locking up. The service team immediately pull the Jeep in for service, and replaced the front hardware on both sides. We also found a crack in the windshield the day after we brought it home, and I called to inform the service team of our findings. A day later I received a call ...
Cory H and Jaime are really nice, pleasant people. They were quick to find the right choices for my needs, and gave me very straight answers and no run around. My trade-in was a mess, with a large balance and needing extensive repairs, but somehow Jaime was able to roll it in and get my new payments down to a reasonable rate. I am grateful and happy with my new Ford Escape and with the overall experience.
The Hadleman Allentown team from my first greeting in July 2020 to end of my personal purchase experience, for my family; rang true too the sound of satisfaction. I look forward with a confidence when an issue arises, to be handled happily, concluding with a positive outcome.
Nothing to complain about...when I called directly me when the best time was to bring my car in for oil/filter change and I was hardly there before my car was finished. This was great because I had lots of running around to do that day and it wasn't wasted waiting for my car. Happy!
Service tech, Victor, helped to diagnose vehicle over the phone prior to making any sort of appointment to have car looked at. Did an engine coolant and transmission flush,(very reasonable price with coupon), which is greatly improving torque converter fluttering issue. Thanks much!
Wonderful experience working with Mike Klement today as well as with Richie (technician) ! All my requests addressed; Car ready when indicated ! God bless all the staff at Haldeman Ford Lincoln !!! Sincerely, Ciro R. Trotta Allentown, Pa. July 16, 2019
I have had bad luck with flat tires lately, but Service has always gotten me in promptly, fixed my car expediently, and facilitated use of a loaner vehicle when needed. Mike Klement is a solid professional; he has taken exceptional care of me. Pete and Victor are always great to see as well.
I have been taking my 2012 Ford Focus to Haldeman since I purchased the vehicle. I feel the technicians really know their stuff, and the service advisers are very helpful on giving you a (truthful) heads up on any future needs. Which in my mind, is everything. I have seen too many garages really gouge the customer for unnecessary service.
Mike explained everything to me in a clear and professional manner. The work was done quickly and properly. Could not be happier. Will recommend highly to everyone.
My Lincoln was in for routine periodic service. That service was done quickly and efficiently. Friendly staff and a a complimentary car wash was appreciated also.
My car recently needed regular maintenance. They picked up and delivered, including dropping off a beautiful loaner car. Staff is very friendly and courteous. Highly recommend!
My car went in to have the AC checked because it wasn't cooling. A serious 4-wheel drive problem was discovered that required immediate attention, as well as a leak in the AC line. Although this was thrown on the service department without much notice, and they were very busy, they knew I am taking the car for a long trip soon, and got it done within 2 days. In the meantime, I had a new Escape to use while my car was in the shop. I couldn't have been more pleased.
I love the multipoint inspection at no charge to me. They are very accommodating when I need to schedule my Lincoln for service, and I especially appreciate the complimentary car wash.
Airbag recall was completed in same day (instead of the planned 2-days) -- nice! Opportunities for improvement: - It would be nice if someone explained work completed and charges on bill. - Coupon for "The Works" could/should list a price or discount
I purchased my Lincoln MKX in 2012 and have been very satisfied in the quality and service that I have received since that time...just keep up the good work that you have been doing.
The employees of Haldeman Ford Dealership of Allentown, PA provide excellent service from the call center to the technicians and mechanics. The technicians provide information on the status of your service and provide truthful and honest diagnoses on your vehicle! I purchased my car at a different dealership (sorry) who did not measure up to your dealership; hence, why I switched when you were recommended to me by one of my friends. I have never regretted this decision!
Always great service and attention to detail. Friendly with a focus on "you" the client. Garage equipped with parts and personnel competent to do the job.
Always a great experience dealing with Haldeman Ford/Lincoln, from purchase to service. I just recently recommended them to a stranger who stopped me to ask how I like my MKX.
Our car was towed in with 2 flat tires, with little notice. It was taken care of in less than a day, at a great price! We have been buying and servicing our cars there for many years.
Great overall experience from the complimentary concierge to the service (oil change, inspection and wiper blades) all done right first time, to the complimentary car wash. Thanks all!
We have been getting our car serviced here since we bought it and were very happy with it. We will come back to purchase our next car because of the service dept.
Excellent job done by Michael Klement and Richie (respectively), on our 1991 Grand marquis !!! Great Job ! God bless all of the staff and personnel at Haldeman Ford - Lincoln !!! Sincerely, Ciro
I made the appointment for the day I wanted and time I wanted with ease. When asked if I waited for my vehicle how long it would take, they told me frankly 1.5 hours....it was a little less then that but appreciated the honesty! Waiting room was great....and dealing with service even nicer!
Great Job done on our 2009 Grand Marquis. Special thanks for this Service Visit to Michael Klement and our technician that day (Richie). Sincerely, Ciro R. Trotta
Friendly staff service completed on time as promised always happy with the service that I received from Haldeman Ford. And answer questions that you may have.
Great experience as always. They are very helpful and knowledgable. Good prices and they don't try to tell you your car needs things it doesn't.
I bought my 2017 Lincoln from Haldeman. They are very knowledgeable, courteous, and give excellent service. They have a pick up and drip off service with a loaner. John is very professional and knowledgeable too!
Everyone was great! Knowledgeable, efficient, accommodating. Pete was especially nice to my wife, Diane, when she took my truck in for the 60,000 service.
The service department is excellent. Gets the job done right the first time. I will be going there from now on for all my service for the car
Great service, Pete takes great care of our vehicles & keeps us informed. The service from Haldeman's is what first brought us to purchase our cars & service them there years ago.
For my appointment and work performed on my 2009 Mercury Grand Marquis, which was serviced by Haldeman Ford Lincoln on September 13, 2018, I can happily attest to the high level of workmanship, attention to detail and overall concern for the needs of the customer, all which were freely given to me by their genuine and wonderful staff !!! BRAVO !!! KEEP UP THE GREAT WORK !!!! Sincerely, Ciro R. Trotta Allentown, Pa.
Battery died at 13000 miles. After getting jump start got car to Haldeman, fixed in a few hours even though there was no appointment .Shuttle available for ride home. As usual prompt efficient service. All covered under warranty. Thank you Victor.
I made my appointment by phone. I dropped my car off the day before for service the next day. Haldeman Ford and my car ready that same day!! Easy drop off, easy pick up....my kind of service!!
Great service as always. Timely with appointments! There work is excellent and I never have an issue with service Department. Thank you Haldeman, keep up the good work!
I could not ask for better service than what i get at your dealership. They are always friendly and explain what they would recommend what needs to be done.
Great service as always! We drive 40 minutes for Haldeman's Ford service. They are stay on top of our vehicles & maintenance schedule, it is a pleasant atmosphere and the entire staff does a great job.
Great Job performed by Mike Klement (service advisor on duty on Saturday, July 21st), and by the technician (Ryan) who performed the oil change, and oil filter change for me. Sincerely, Ciro
once the recalled air bag came in Haldeman promptly contacted me and made the installation appointment. Since there was a rental also involved, accommodations were made to transport me. All services were prompt.
The team was courteous, efficient and professional as always. We always have a good experience when you bring our vehicles in for service. We'll be back!
Had my inspection and emissions done and everyone involved in the service was efficient, pleasant and welcoming. I will definitely return for future service appointments.
excellant professionalism courttious tikely and solved the recall issue .car wash is a great plus to your service. done well car extremely clean after wash
Very Professional work done in a very fast time and a free car wash and had just enough time to check out the new cars and free coffee
Had to have the 2004 Explorer towed in on 5/23/18 when the alternator went bad. Had the truck back in 2 days. We already had an appointment scheduled for 6/2/18 for inspection/emissions, but they were able to get it all done while it was there to have the alternator replaced - saved us a 2nd trip back! Thank you!!
Able to get my vehicle is for an oil change wit no problems. Always friendly and helpful and makes you feel comfortable. PLUS free coffee!!
Haldeman Ford Service Team makes you feel like a friend rather than just another service visit. They are Trustworthy and Knowlegeable when you come to them with a service visit. The free carwash is a plus..Jim D.
Always friendly and helpful and makes you feel comfortable. Especially when someone who does not know cars well they talk to you not above you.
I made an appointment a few days before for a recall, oil change, a problem with the brakes and a check engine light. My free loaner car was waiting and went on my way. Later my service adviser called with what they found wrong and the costs. Needed new brakes and a sensor besides the oil change and the recall. All was done by that afternoon. Picked up the vehicle later that afternoon all washed and was on my way.
I bought a 2012 Lincoln MKX from Haldeman 6 years ago and I have been impressed with the car and their service. They are the epitome of the word excellence. I take my care for service with confidence knowing that everything will be done well within a reasonable price. In the past, I would stay away from dealers because I did not trust them (based on past experience) but that is not the case with Haldeman. Keep up the "excellent" work!
Absolutely one of the BEST vehicle purchases I've ever had! Our salesperson, Keith Hawk went above and beyond to get us the best deal on our F250 and the most out of our trade-in. He, as well as every other employee we interacted with at Haldeman, were easy going, polite, professional and thorough! Many thanks to your entire team for such a great experience..
Always convenient, timely scheduling of appointments; my service advisor always keeps me well-informed; and, of course, quality service at a fair price! Never does any service that's not needed or approved first.
The staff, Mike, at Haldeman Ford worked us in on a busy schedule in a timely manner and very professional. The day after Christmas is always a busy time of the year and having a flat tire was definitely not a part of my agenda for the day. Having several bags/items to return, the shuttle service, Bob, was fantastic in helping me get things done while the car was being serviced.
I always receive great service at Haldeman Ford Allentown each time I go there. The Service Advisers are very kind and courteous and easy to work with.
My 2008 Expedition is under a Ford extended warranty and has been maintained at Haldeman Allentown Ford for the last 4 years. My service guy is Pete K. My Expedition has been my ride to work up and down Route 78 since we bought it. It has also taken my family, friends, dog and associated stuff on many trips all over the Northeast. Love my Ford. I ran into some major mechanical trouble recently. The work was covered by the warrantee. Pete took charge of the logistics and business side of the issue. He got us squared away with temporary transportation and got ...
Molly stayed with it as I was approved for credit. She was great. The whole team is great. Mike always make sure everything is done and up to date. I trust him.
Friendly service. Nice shuttle driver picked me up from work to go get my car. Opportunity for improvement: It would be nice if someone explained work completed and charges on bill.
I've been a customer with Haldeman Ford since 2000; I've purchased 4 Ford's during that time and I regularly have my vehicles serviced there as well. My experience has very been positive, especially when the Ford store moved to Lehigh Street. Victor Siegfried has been my service contact and he just gets it! He's been professional and consultative and I have yet to feel like I'm being "sold" something that I don't need. I'm sure they people in the trenches don't hear enough positive feedback from customers, so I wanted to make ...
Sales staff was very helpful. Salesman Lucas Wehr was informative and instrumental throughout the purchase process. To add to that, the purchase process was expedient and simple.
I had great service as usual ! pat and Pete do a great job. They are honest and friendly I would recommend them to anyone. great dealer
Service was great! Staff was very friendly and informative. They made me feel comfortable. I would recommend Haldeman Ford to others. The wait time was good.
God bless all of you guys and ladies at H.F.L. ! You guys did a great job in scheduling, testing, reviewing and servicing my two thousand nine, Mercury Grand Marquis. In addition, the feedback and service advisor - technician interaction and level of communication was much appreciated. Keep up the good work ! With love and prayers, Ciro R. Trotta Oct. 9, 2017
Mike is always informative and punctual. When service is done I get a call with any comments on what to watch for in the future as well as what things I can wait on and what things really need to be done. I trust Halderman Ford.
We recently had a great / no- pressure sales experience with Haldeman Ford. Our sales associate ( Lucas) was very knowledgeable and was able to answer all of our questions and address our needs. We ended up purchasing a 2017 Ford Focus at a fair price and we could not be happier with our purchase
Excellent and fast service went for an oil change and they also allowed time for a vehicle inspection, Steve was excellent in friendlyness and fast service
Great service from the beginning with creating the appointment, and dropping off my truck. Treated as a valuable customer and will continue using Haldeman service.
I forgot my Lincoln inspection was up in a few days and Victor was able to get me in right away! They even offered me a complimentary vehicle if I needed to go anywhere! Great customer service and highly recommended!
EXCELLENT SERVICE FAST SERVICE GREAT COUPONS TRUCK WAS FINISHED WHWN PROMISED ALL WORK REQUEATED WAS DONE I WAS NOR EVEN CHARGED FOR THE STATE INSPECTION
great overall experience, from the online team follow up to great salesman through to financing and insurance! I came in and was driving the new truck on vacation in about 2 hour!
,Got the best deal on my life there I wouldn't hesitate to go back anytime. Great service very friendly like you were part of the family. Can't wait to go there to get my next car.
This dealership is unlike any I've ever been to. Let me start off by saying that my husband an I entered Haldeman Ford Allentown dealership maybe about an hour and a half before they were scheduled to close. We were warmly greeted by the receptionist and in less than 5 minutes our sales person came out onto the floor and welcomed us. My husband made it very clear that he wanted a Mustang and our wonderful sales person Frank DeChristopher was able to quickly pick out the perfect car for us. We went to the lower level and the car ...
Mike and the service department checked out my car and determined the problem right away. Part was ordered and received promptly. The car was repaired the same day. Very satisfied with the service. Dealt with the service department for many years and was always satisfied with the service preformed. Thank you
This was my first time at halderman and it was a great experience. No pressure,very knowligable saleman and great detail in explaining the vehicle functions.This was truley a pleasant experience
The service dept. was great. Everything was done as asked and informed about what was going on with my car. .I highly recommend this center.
Purchased my second Lincoln there since 2012. They are one of the most fair and honest and best dealerships i have very dealt with. Had my old Lincoln MKX serviced there and had great experience. Never felt cheated or charged unfair for service and always felt comfortable bringing my car there plus they are quick and cheap. My car buying is painless and fair and no stress. Dealership is clean and friendly and nice. More dealerships should be like Haldeman. Salesman Daron is great also. Thanks guys.
pete and the service department do a great job - he gave me great service and was very informative as to what tires would be best for my car - i received calls as to the progress of my service
The service has always been excellent. Thank you.The technician always explained what was needed for the services performed. The work has always been done in a timely manner.
Made car buying a breeze.everyone I dealt with knew they're job.very knowledgeable salesman was amazing.finance department was amazing, worked extra hard to get me best deal possible
Every thing I wanted was taken care of quickly. And graciously, Thank you for your service , I leased a new Ford. Electric/ gas car , am very happy !!!
Have been taking my Fords to Haldeman's for years. The service is always excellent. Pete is always friendly and knows my needs. Purchased an Edge from another dealership in the valley and the service was lousy. Started taking it to Haldeman's and have never had a problem with service since.
I have been bringing my two Fords to Haldeman for over ten years. The service is great. The appointments are easy to make, the cars are always ready when promised, and contact by service representative is maintained through the whole procedure. Often, parts are needed. Both cars have over 100,000 miles. The parts department always has the necessary parts. The shuttle is always available to take me where I need to go and to pick me up. Therefore, I do not have to spend hours in the waiting room. The service writer often tells that a certain procedure is not necessary. ...
Had a really good experience when shopping for a new car. The salesperson was knowledgeable, friendly, and very patient when we were indecisive! Would definitely go back.
Taking my car in for services was always nerve racking. However, since I purchased a vehicle from Haldeman Ford, bringing it there for services is actually a pleasure. The service manage, Victor, is friendly and courteous, I use their shuttle services to get back and forth to work, and often times Victor will give me a coupon that I forgot I had. I feel I can trust the service department at Haldeman Ford. I just purchased my second car from Haldeman and will be glad to continue with their service department.
On time appointment. Service took less time then quoted. Friendly. Professional. Waiting room was clean and comfortable. Free car was was a very nice touch.
We worked with Daron Dixon to buy a Fusion. He was very nice to work with and he helped us arrive at a fair deal without playing games! We also found the finance manager to be very nice to work with.
I worked with Daron Dixon on buying a preowned vehicle from Haldeman Ford Lincoln. He was nice to work with and was not not pushy and allowed me to shop without feeling pressured. Through some brief negotiation I was able to come away with a fair price on both my purchase and trade. I walked away feeling good about the experience.
Always satisfied with the work completed at Haldeman, no complaints. My service adviser is the best, Mike Klemment. I have four Ford vehicles, 2 F-150 pickups, Edge, and Explorer and have them all serviced here. I also appreciate the shuttle service as well.
Haldeman Ford's service department is better than everyone else in the area. If I have a problem with my car, unusual squeaks for example, Victor Siegfried is the man to take the car to. He will diagnose and offer suggestions no one else has thought of, and get the problem fixed.
Comfortable waiting room with delicious Danish and coffee that was complimentary. I did not have an appointment for the oil change but it was done quickly - no stress!
The Haldeman group in Allentown Pa is always helpful. Victor is there when needed to answer all my questions and to assure that my car is well taken care of. I get quick appointments and fast service. I tell myself that this care has to last me for a long time and with their assistance it will. Thanks guys.....
I enjoyed working with the team and thought the experience was very professional. I lease my vehicles and this is the second one through them in the last year and a half. Sal and his team went to great lengths to ensure I had the information I needed without a lot of distraction. Sal even looked up my current lease and advised me on the "pull ahead" program for my new lease.