Customer Testimonials
Using Haldeman’s mobile van service was a breeze! The tech was very considerate of the fact that I was working from home and was on a video call. He came did what he needed to do and that was it very Convenient!
I absolutely loathe the interaction with stereotypical car dealership sales and finance people…………. I recently relocated from Nashville, where my family finally found a great group of folks to work with a Two Rivers Ford. Fast forward, I am so thankful to have found Bill Bailey and Jamie Miller at Haldeman Ford in Allentown. Exceptional experience, and so thankful for Bill’s approach, and Jamie’s interaction. If you are looking for a genuine relationship, Haldeman Ford Allentown is the place to go.
No return on phone calls O customer service called 4 times on status on van no call back nothing .
Excellent service
My Salesman Adam was the best. He knew all of the ins and outs of the vehicle. Connected me to everything and showed me how to use it. I got a great deal, not pushy and we found the right vehicle for all of my needs and wants. It was even below my budget! Be sure to ask for Adam if you are in the market for a New Ford, Lincoln, Certified, or a preowned vehicle! Jamie in Finance was great offered me some protections on the vehicle to ensure I wont have any surprises during my ownership. Took a ... Read More Google - Nov 5, 2026
Very satisfied. Thank you for the great service and use of your loaner.car.Thanks
Pretty easy transaction. No hassle or hard sell on additional products. Sales person was very personable and not pushy. Purchased a 2021 jeep wrangler rubicon. So far very pleased.
They were very un helpful with my vehicle. Asked what they found, so I can let someone else know. They said, they can find out themselves. Very none professional .
No haggling, fair price and my salesman matt was great and the sales manager was also very helpful. Hopefully the service department will be just as good highly recommend if you’re looking for a new or used truck.
Friendly and was very informative about my service. Car returned in a timely manner. And reasonable
I had to take my Ford for 3 Recall parts to be fixed. I loved their Shuttle service.It was a pleasant ride home. Since I needed the car for the next day,Bob mentioned it to my mechanic upon his return. The staff at Haldeman Ford were professional and kind and had my car finished in a timely manner. Cheryl Smith
Accommodating, prompt, courteous, knowledgeable. They are pleasant and want to make the experience as easy as possible.
Very helpful and I feel like I got a good deal
Just purchased a new Lincoln Aviator from Haldeman. The entirety of the sales and purchase process was easy, informative, low pressure, and enjoyable. We had been in the market for a bit and were well informed on the vehicle, and Matt Norris made the process even more informative and accommodating. Pricing was really fair and competitive, good value on trade, and Matt and sales and business managers were honest and forthcoming and helpful. All around first rate experience - incredibly professional. I would absolutely and highly recommend Haldeman and Matt Norris. And we love the car!
We purchased a new vehicle today from Haldeman Ford in Allentown. We have purchased our past three cars from them. We have always had a good experience there with everyone involved . We especially appreciate the extra help from our salesman, Matt Norris. He had a lot of patience with us and made sure we understood the things we needed to know.
Absolutely the worst dealership around. I’ve bought over 30 cars in my almost 30 years of driving. I’ve bought cars from Haldeman for years, I’ve been a customer since the early 2000’s. Never again. I leased a MachE from them last December. They had 2 payment increases while I was signing the paperwork, which they claimed never happens. They apologized for the mistakes. Those “mistskes” will cost me over $1600 over the term of 39 months. To make up for it, the finance manager told my wife and I they’d comp my 3 inspections to appease me (saves me $126 over 3 years, it ... Read More Google - Oct 29, 2026
Haldeman Ford/lincoln has been our dealer of choice for over Years. My wife and I have purchased or leased probably a half dozen cars over that time. There service department is fantastic and has even picked up my expedition for service since I have become disabled. If I had one suggestion it would be for the service department to be a little More handicap accessible. Other the. That they have been wonderful to us. Thank you for a great experience. Mark Gutman 610-451-4839
Whenever I have a service need Victor takes good care of me. I have been relying on him for years and he is always pleasant and has me smiling by the time I leave. He is a true asset to your company.
Service department is terrible, was told to wait for parts but they were never ordered. Phone calls were never returned when I left a message, finally just remade a new appointment after waiting two months and was told again I needed to wait for parts because they were never ordered.
I took my dad’s car in for just a diagnostic. When we came to pick up the vehicle we were told the total will be over $300 when the diagnostic fee is $100. They then told us they figured out what was wrong with the car and fixed it but we never gave authorization to do any type of work to the car. I then went out to speak to a service manager named Marc and his response was “well it was given to me finished my the technician, what do you want me to undo what he did and you ... Read More Google - Oct 17, 2026
Since the 1980s I have purchased many vehicles @ Haldeman having their service dept do all maintenance required work to my exceptional satisfaction. I never felt pressured into purchases by saIes people with excellent after purchase fair pricing with maintenance. I recently had warranty work then maintance work done being offered a Haldeman a 2026 Courtsey car til warranty work completed. My car was returned looking like a brand new car after being cleaned & washed including my wheels & windshield. As a now senior woman living alone the service dept keeps me informed on needed work to my vehicle to keep ... Read More Google - Oct 14, 2026
Haldeman Ford should be embarrassed to have Mykel Bauman representing its service department.
I’m a U.S. Army combat veteran, and I’ve dealt with plenty of unpleasant people, but Mykel is easily one of the most disrespectful and uncouth service advisors I’ve encountered.
No proper greeting, no basic courtesy, just a condescending attitude and repeatedly calling me “buddy” over the phone. Mykel, I’m not your buddy. Learn to address customers with some respect. His sloppy appearance and complete lack of professionalism only made the experience worse.
I brought in my 2025 Explorer ST, a vehicle worth well ... Read More Google - Oct 11, 2026
Service was performed in a timely manner. All associates were polite knowledgeable.
This dealership is excellent in their service, friendly in their dealings, and relatively inexpensive. I would highly recommend this dealer. I’ve been working with Victor. And I have been very impressed with the service!
Service advisor was great. Fairly annoyed with the cost of the diagnostic fee($150). Ok, but they won’t rake you over the coals with labor fees, right? Wrong. 3 hours for a job I can do in 30 mins, in the driveway. $150 an hour in labor??? No thanks. I’ll get the part online and let AI walk me through the job, if needed. Oh wait, I’m not an idiot. An idiot would let a dealership handle this job.
The service was fast, I appreciated not having to wait long.
Great service
I bought a truck there last week and it was a great experience. I worked with Matt, Derek, and Dave. They were all very friendly and fair.
Excellent service Awesome personnel
Excellent service in and out in a short time, very professional. Highly recommended.
As always, service department is superior! When a sudden light (tire pressure) pops up- they are able to take care of the problem without any appointment. I know they have a tight schedule! Appreciate their effort and care.
The service department was nice and did excellent work. The sales manager Sal is rude, cursed and called me a liar. I would never buy another car or recommend anyone to shop at this dealership because of him.
i needed my car repaired as quick as i could get it done .Going on trip and had a problem with the check engine light . They got me in and fixed it very quick and fair thank s to you all
Scott Moyer is the best. He explains everything and suggests the best way to get the job done
Service center charged full price for unneeded PA emissions testing. Cars driven less than 5000 in the year do not require emissions testing. Most places do not charge for doing an emissions test that was not performed. Yet Haldeman does. Mike, the service person I spoke with was rude and dismissive when questioned. And a follow-up with Pat Kahler was no different, saying it costs them to connect to Harrisburg. Even though if any connection was needed it was already done for the regular state inspection - no additional work required. Unless they believe the labor cost involved to affix the ... Read More DealerRater - Sep 23, 2026
Did not get the service I needed at this time 😒
Very reasonable in coming to an agreeable price and accommodating with timing ...would recommend to others
In spite of a schedule mix up they got me in and out very quickly 🙂
Quick, professional, friendly service at a fair price. I am always satisfied with their work.
Haldeman Ford offered to come to my place of work to complete some warranty work. Of course I said yes. This is a great offer. The tech was very polite and professional. I give Haldeman five stars for this experience.
Well served by Matt Norris. He knows his stuff. He's professional, responsive, and friendly.
My experience had hold him in Ford was five star from beginning to end. On the day I wanted to come up to look at the pick up truck. Adam didn’t start till noon, but that was too late for me so he came in at 9 o’clock to meet my schedule. Everything was there ready and waiting for me when I arrived. Sal had any information needed immediately. Everything was smooth and comfortable. Hold them and forward it a great place to do business with!
I just bought a new Escape this past week from Adam Poulos. It was so easy, he was very patient with me and answered all of my questions quickly. Entire process was easy and quick. Just had my Escape on a road trip to Wildwood, loving the ride. Thank you! 😀
I have been dealing with Haldeman’s service center for approximately 10 years and they are very knowledgeable, honest, helpful, and friendly. Their loaner vehicles are always in excellent condition and your vehicle repair is completed on time.
Working with me to pick my truck up from job and get the service done, then return it right away, at no extra cost! Thank you so much!
Always fantastic service at Haldeman for both my Ford Ranger and Lincoln MKX. Fast, reliable service center with very reasonable prices. I’ll go nowhere else!
First service on my F350. Was at dealership about 45 minutes and everything was done perfectly and the price was fair. Will continue to use the dealer for future services.
I’m very satisfied with my last visit to Haldeman Ford for service. They performed a PA state inspection and an oil change. Everything was done quickly and thoroughly. I needed a ride to and from home and the shuttle service was pleasant and quick. The only issue I had was they could have done a little better with the after service vehicle wash.
Purchased a used vehicle in July of 2026. Dealt directly with my salesman Kevin Grablick, even on his days off. He worked with me throughout the process, and kept me informed from our first visit, to our last. He wasn’t pushy, provided me space and was pleasant. I will be purchasing future vehicles from this lot because of him.
Always a great experience with the service department
They were polite, the service was good and done quickly. I am satisfied with the job they did
Bought my first new car here and couldn't be happier
Great place and great people.
Service was good except for we had specified that we wanted something fixed and it was not addressed properly. Had to make another appointment
Patience counts sn so does quality, here you receive both, come aboard
Service was easy to schedule. Drive in and registering when I arrived was done quickly and time of repair was reasonable for services performed.
They are so nice there. They get me in and out quickly.
The people were polite and concerned about my issue. Having a loaner car was a big plus in getting me home. A big thank you. My issue was taken care of and I was on my way in a presentable time. Your service crew are great.
Awesome customer service very blessed experience staff super helpful 100% satisfied
Carlos arrived on time w/a smile, ready to tackle the task. The 1/2 hour job turned into 2 1/2 hours which was only okay since I had cancelled an appointment for which I would’ve needed my car. He worked diligently and competently to do the recall work and, finally, got it done!
Had a problem with car but they are so busy it takes so long to get in to get fixed.
Haldeman Ford is a nice dealership. It’s easy to make the service reservation, they have a shuttle driver. Good people.
Quick easy gave really good numbers as soon as I got there. I look at others dealers, their response when I gave them Halderman numbers, you got a really good numbers and they would not try to meet.
Service was fine and quick. No problems. Very courteous staff. car was washed. Overall experience was good.
Fast and professional service. Kept me aware of the any recommended future servicing that should be considered. And then washed my vehicle! All-in-all a nice place to do business with (that’s why I drive ~35 miles each way to have Haldeman take care of my vehicle).
Friendly honest engaging technicians great place to go for service . People you can trust to get you back on the road safely and efficiently. Their prices are very competitive and lower than other dealerships I've been too ! Glad to be back at haldemans!
Haldeman’s service department is excellent, very helpful and polite. I have been working with them for years and they have always done an excellent job.
Efficient service,. Call and explain exactly what they need to do and what the price is. Very respectful when trying to explain what you believe is wrong with your vehicle.
I was given a free oil change coupon when I bought my vehicle. When I arrived to redeem the coupon I was treated with disrespect as if the coupon wasn’t valid. The technicians at the counter were rude and I will NEVER return to this location. I guess once you purchase a car they could care less about your experience.
Have been with Haldeman Ford for more than 25 years and have had a good relationship with them service and sales.
Haldeman and their service center was very receptive to our needs. We just returned to the states from Belgium and our car needed its first PA inspections. Job well done Easley. Thank you!!
Recalls and concerns were addressed in a timely manner. Friendly courteous staff took the time to go over all concerns. Great communication.
The service at the dealership has been great. It’s a shame the executives at Lincoln have decided to no longer make Corsairs. They will lose my business because I can’t afford the larger more expensive vehicles.
Always friendly and prompt. Made a service appointment and originally had to leave my car. A loaner was ready to go, but the service writer said he could squeeze me in so I wouldn’t have to come back. I waited for my Explorer not much more than 30 minutes. Saved me a lot of extra running back and forth! Thank you to the service team!!
Performed the inspecting and oil change in decent time. Did an excellent job of washing my truck, walked right past it. Not recognizing it. Thanks
I can always count on Victor and his team to keep my vehicle in the best of shape. They’re professional, reliable and flexible and I feel confident that any work they do for me is done right. When I buy my next new car, their service department will give Haldeman a large advantage over any competitors. Thanks Victor!
Poor energy in the service drive and was given no explanation on what was done to my vehicle (I was there for a recall) or if anything else was needed. More than likely will not visit this location again.
Excellent service on inspection did not wait long for the inspsction work to be done and the price was fair.
Great service department. Terrible car wash service water spots all over the glass and painted surfaces. Advisors should ask if you want your car washed.
My Salesman, Adam, was very knowledgeable and made this the most enjoyable buying experience I have ever had!
I visited the dealership concerning a leaking shock absorber, an uncomfortable and noisy ride over bumps and PA vehicle inspection. Despite these concerns, the dealership passed the vehicle inspection, stating that the shock exhibited only a minor leak and was not a safety concern. I was advised that replacement of the shock would be at my own expense and left to my discretion.
The same shock absorber had been replaced only two years and two months earlier. After discussing the matter with Ford and seeking assistance under the parts warranty, Ford recommended that I obtain a second opinion from another ... Read More Google - Jun 21, 2026
Customer bought used car with Adam who said there was nothing wrong with the car and said it was in good condition, only to find out that there were electrical issues. The car started unattended on its own and the back gate opened by itself. Adam and his supervisor said the price was negotiable but later refused to negate the price. Adam claimed the new battery installed needed to be driven further before it settled in. Error codes were cleared stating Haldeman didn’t know what was wrong with it. Took an actual Honda dealer 5 hours because codes were cleared, ... Read More Google - Jun 19, 2026
I bought my 2024 Nautilus in July of '24. It was the most frustrating car buy I ever had. I am not a technical wizard. The salesman I had was not either. He could not help with any of the questions I had. I almost left the dealership without buying the car. They brought Bill Bailey over to help out he was very helpful. To this day I still have no idea how some things work in this vehicle. And after a month or two I had a noise in my rear cargo area. I was told it was the shocks. changed ... Read More DealerRater - Jun 8, 2026
I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been ... Read More Google - May 16, 2026
I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been ... Read More DealerRater - May 16, 2026
Very disappointing experience with the service department. The service advisor, Scott Moyer, immediately asked if I had purchased my Cadillac from this dealership, which made it seem like the level of service depended on the answer. Ironically, I did buy the vehicle there, which made the question even more frustrating. Not the level of customer service I expected as a returning customer.
Very disappointed with the service. This experience did not meet Lincoln standards.
