Welcome to Haldeman Ford of Allentown

Matt was great. Very helpful and knowledgable Dave also was very helpful.

This is my and my family's go-to place for our auto-buying needs! I have now personally bought 3 cars from the Haldeman auto group and my boyfriend and grandfather have also each bought several cars here as well, totaling 9 vehicles purchased through Haldeman! The staff makes you feel like family when you walk through the door and they make the whole car buying process very smooth and easy with little pressure. Matt Norris was my most-recent salesman and his down-to-Earth personality literally helped to make my decision to buy the car! He was an honest salesman, listened to and addressed my concerns and didn't push the vehicle on me, which made me want to give him my business and solidified my decision to buy the car. Wil Witmer also listened to my financial status and my family's history of car purchases through Haldeman and gave me an absolutely wonderful deal on a used Explorer. I left the dealership with a beautiful used vehicle that was clean and solid. I have been back to the dealership to have the vehicle serviced and to have a concern looked into and the staff has all been professional, honest and respectful. I will absolutely continue to do business at this location and will recommend people to this establishment!

I would give 10 🌟 if I could!! I usually do not go to the dealerships when purchasing a car. My husband would take care of that for me, because it was soo frustrating! For this time, I went to Adam Poulos at Haldeman Ford in Allentown, for my new (slightly used) car! He was exceptionally knowledgeable, and had the information for my every question! He took me through all of the steps so easily, it was truly an enjoyable experience! He sat very patiently with me, and went over all of the aspects of the 2025 Ford Escape, and I know I can call him anytime with a question! I am telling everyone about Adam, and if they need, to see him!!!!! 10 🌟!

Great experience with Matt Norris

Adam in sales was awesome in getting me into my 2026 f150

I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been addressed, and the number “18” still written in Sharpie on the wheel. If this is their idea of a detail, that’s embarrassing. I ended up paying out of pocket to have the car properly detailed myself because they couldn’t do the job right the first time. When I brought this to their attention, they told me to send the invoice and they would reimburse me or offer FordPass points. Unsurprisingly, they chose to give me FordPass points instead something I have absolutely no use for. I don’t trust them to touch my car again, and I do my own maintenance, so this “compensation” was essentially worthless. It gets worse. After I submitted an honest negative survey, the sales manager reached out to me and attempted to bribe me into changing my review in exchange for more FordPass points. That alone tells you everything you need to know about how they handle customer feedback. Shortly after, I scheduled a recall service and was told it would take “no more than 5 minutes.” I showed up for my 9 AM appointment expecting a quick visit and instead sat there for over an hour, making me late for work. To make matters worse, they ran my freshly ceramic-coated and PPF’d car through their automatic car wash without my permission something anyone with basic knowledge of car care knows you absolutely do not do. Most recently, I attempted to use the FordPass points they pushed on me by purchasing a lifetime BlueCruise subscription. I was told by Ford to contact the dealership to complete the purchase. The salesman eagerly sent over paperwork, which I signed—documentation that clearly stated I agreed to purchase the service. Then suddenly, they backtracked and claimed it could only be purchased at the point of sale… yet I was never offered it at the point of sale. So apparently, I was supposed to ask for a service they don’t offer, at a time when they don’t offer it, and now a signed agreement means nothing? It’s completely contradictory and makes zero sense. If a signed document isn’t binding when it benefits them, it really makes you question what any of their paperwork is actually worth. Especially when I know multiple people who have purchased the lifetime BlueCruise subscription after the point of sale from both their location and their sister location in Kutztown. Between the poor workmanship, lack of accountability, misleading information, wasted time, and outright unethical behavior, this has been one of the worst customer service experiences I’ve ever had. I would strongly recommend taking your business elsewhere unless you enjoy being misled, ignored, and inconvenienced at every step of the process.

What a wonderful experience buying from here. Adam was just perfect, from car searching to finding just the right car and then the whole sales process and delivery. Nothing was pressured, process was seamless. Everyone makes you feel special. Thank you.

I worked with Matt when I got my new car. I went to so many different dealerships and I have to say he’s hands down the best sales person I’ve dealt with. He was knowledgeable about the vehicles, patient has I figured out which would be the best option for me, and a kind person to work with. I would absolutely recommended him if you’re considering a ford/lincoln.

Great EXPERIENCE 👍 👌 Adam Poulos was absolutely AmaZinly FANTASTIC... Literally the BEST all around!!! If ur in Need of a New Vehicle head over to Haldeman Ford in Allentown for your Vehicle needs...

This is the third vehicle I have purchased at Haldeman Ford. Two new cars and one used. My experience each time was excellent. Sales people were very accommodating and willing to work with me. Always a price I was satisfied with and explanation of the cars features was always detailed. Super satisfied with each purchase. Highly recommend.

Kevin was very informative and knew everything about our bronco down to the minute details. He is a true car guy and I would recommend everyone ask for him for a hassle free sales experience. Kevin made sure everything was set before we picked up the car and even took a test drive with us telling us all the new features and even showing us how to connect the car to our phones even. Best experience. Thanks kevin.

Our experience with Kevin Grablick went so smoothly and he explained every detail and answered every question professionally and honestly. We always recommend Kevin at Haldeman Ford!